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The Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client. RESPONSIBILITIES Address and resolve low and medium urgency technical tickets and other inquiries about product functionality and best practices from clients and internal stakeholders based on defined service level agreements; Escalate unresolved problems to higher level of support Meet SLAs of ticket response time and resolution time Identify and... more ->